Privacy policy

This Privacy Policy describes how and when RAJ-DENT s.r.o. (“we”, “us” or “our”) collect, use and share personal information when you contact us, request an appointment or use our services.

1. Information We Collect

When you contact us or request an appointment, you may provide us with certain personal information, such as your name, telephone number, email address, appointment details and any other information you choose to share with us.

You may also voluntarily provide information concerning your health or the reason for your visit if this is necessary to respond to your request or provide our services.

2. Why We Need Your Information and How We Use It

We rely on the following legal bases to collect, use and share your information:

to provide our services, arrange appointments, respond to your questions and provide customer support;
when you have provided your consent, which you may withdraw at any time;
when necessary to comply with a legal obligation, court order or legal claim;
when necessary for our legitimate interests, including providing, maintaining and improving our services, website security and communication with patients.

3. Information Sharing and Disclosure

We share personal information only for limited reasons and in limited circumstances:

Service providers. We may share information with trusted providers that help us operate our website, communication systems, hosting, email delivery and other services. We share only the information necessary for them to perform their services.
Business transfers. If we sell, reorganise or merge our business, personal information may be disclosed as part of that transaction to the extent permitted by law.
Compliance with laws. We may collect, use, retain and share information if we reasonably believe this is necessary to respond to legal proceedings or government requests, enforce our agreements and policies, prevent fraud or protect the rights, property and safety of our patients, employees or other persons.

4. Data Retention

We retain personal information only for as long as necessary to provide our services and fulfil the purposes described in this Privacy Policy. We may also retain information when required by legal or regulatory obligations, for resolving disputes or for enforcing our agreements.

5. Transfers of Personal Information Outside the European Union

Some of our trusted service providers may store or process personal information outside the European Union. Where this occurs, we take appropriate measures required by applicable data protection laws to protect your personal information.

6. Your Rights

Depending on your place of residence, including if you are located in the European Union, you may have the following rights regarding your personal information:

Access. You may request access to and a copy of the personal information we hold about you.
Correction. You may ask us to correct inaccurate or incomplete personal information.
Restriction or deletion. You may request that we restrict the use of or delete your personal information, subject to legal exceptions.
Objection. You may object to the processing of your personal information based on our legitimate interests.
Withdrawal of consent. Where processing is based on your consent, you may withdraw that consent at any time.
Complaint. You may lodge a complaint with the relevant data protection authority.

How to Contact Us

For purposes of EU data protection law, RAJ-DENT s.r.o. is the controller of your personal information. If you have any questions or concerns, you may contact us at rajdentrajec@gmail.com.

You may also write to us at:

RAJ-DENT s.r.o.
Severná 4072/19
934 01 Levice
Slovak Republic